Delivery Time
- Within Hanoi City: same-day delivery between 9:00 AM and 6:00 PM.
- Outside Hanoi, Ho Chi Minh City, and major cities: 1 - 3 business days.
- Other areas: 3 - 5 business days.
- International: depending on the country and the service chosen by the customer (please contact us for more details)

Payment 
We DO NOT ACCEPT cash on delivery (COD) payments.
Bank Transfer: Please contact us for bank transfer payment details. 

Shipping Costs:
- Free shipping for orders over 3,000,000 VND
- For domestic shipping within Vietnam, FOLKSIGHT charges a flat rate of 35,000 VND, except for same-day air freight or expedited delivery over 8km from the store address. 
- For international orders, please contact our customer care department directly via hotline: (+84) 9 62 69 60 63 or email: info@folksight.com for detailed information regarding international shipping fees.

Return Policy 
FOLKSIGHT does not accept returns for cash refunds or credits.
 
Exchange Policy 
- Exchange of items is only accepted for new, unaltered, and unused items within 7 days from the purchase date directly at the store or upon receiving the item ordered via FOLKSIGHT's fanpage or website.
- Items exchanged for technical reasons must have the approval and confirmation from FOLKSIGHT.
- Items for exchange must be in original condition with tags, labels, packaging, and intact.
- Items must be unused, unwashed, undamaged, and free of stains, makeup residues, odors (such as perfume, shaving cream, body odor, food, or cigarette smoke), etc.
- Items purchased during promotional periods or items exchanged once before are not eligible for exchange, except for technical faults.
- The value of exchanged items is based on the actual selling price at the time of exchange and must be equal to or greater than the value of the product to be exchanged.
- If customers cannot find a suitable replacement product during the exchange or if the value of the new product is lower than the value of the original product, FOLKSIGHT will retain the price difference as a deposit for the customer's next purchase, valid for 6 months.
 
Order Cancellation Policy
- If customers cancel an order before it is dispatched via the carrier, FOLKSIGHT will refund 100% of the pre-paid amount within 30 minutes from the order confirmation.
- FOLKSIGHT does not accept order cancellation once the order has been dispatched via the carrier for any reason. Any cancellation requests beyond the specified timeframe will not be accepted.

For inquiries regarding exchange procedures, order cancellations, please contact our hotline at (+84) 9 62 69 60 63 or email: info@folksight.com 
 
Special Policies for Online Purchases
- Customers must contact our online sales department (via fanpage, website, or email) to confirm and guide product exchanges within 3 days from receiving the product.
- Exchanges are only allowed for manufacturer defects, wrong color, or size compared to the customer's original order request. In such cases, FOLKSIGHT covers the two-way shipping costs (from the customer to FOLKSIGHT and back).
- In cases where customers wish to exchange items not due to technical faults by Folksight, customers are required to cover the two-way shipping costs (from the customer to Folksight for the requested exchange and back to the customer for the exchanged item)
Specific Policies for In-Store Purchases:
- Customers must present the purchase receipt when requesting exchanges. 
- Each order is eligible for exchange only once, except under special circumstances.
Policies for Purchases from FOLKSIGHT's Consignment Partners:
- FOLKSIGHT does not directly handle exchanges, returns, or address any complaints regarding purchases made at our consignment partners.
- For exchange or return requests, customers should contact the respective store where you made the purchase and payment.
- In case of technical faults with FOLKSIGHT products, we will accept and process requests through our consignment partners.
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